The Comptroller-General of the Nigeria Immigration Service (NIS), Kemi Nanna Nandap, has directed officers to reduce avoidable delays, resolve complaints promptly and treat members of the public with professionalism and respect.
The directive was contained in a statement attributed to NIS spokesman DCI Akinsola Akinlabi following activities in Abuja marking the 2026 International Customer Service Week and the service’s cybersecurity awareness seminar.
At the customer service event, Nandap called for accountability, integrity and a stronger focus on the experiences of people seeking immigration services. She said service standards should be reflected in everyday operations rather than limited to ceremonial commitments.
Representatives of SERVICOM, the Federal Government’s service delivery initiative, encouraged personnel to make responsiveness and measurable improvements central to their work. Speakers also highlighted the importance of recognizing employees who consistently meet public expectations.
At the cybersecurity seminar, Nandap, represented by Deputy Comptroller-General S. B. Daura, warned that protecting sensitive information was a shared responsibility. Officers were urged to follow established protocols and report suspicious digital activity without delay.
Technical sessions involving representatives of the Department of State Services, United Nations Office on Drugs and Crime, Nigeria Data Protection Commission and National Information Technology Development Agency addressed cybercrime, privacy, infrastructure protection and human risks.
A session facilitated by Galaxy Backbone examined cooperation among public institutions in securing critical digital systems. The service said the programmes formed part of wider efforts to improve border management, protect personal data and strengthen public trust.
