The Federal Government has launched the Government Service Portal, a digital platform designed to provide Nigerians and businesses with a single gateway to access public services, as part of efforts to improve service delivery, reduce bureaucracy and accelerate the country’s digital transformation.
The platform was unveiled on Tuesday during a soft launch in Abuja by Galaxy Backbone in collaboration with the Federal Ministry of Communications, Innovation and Digital Economy and the Korea International Cooperation Agency (KOICA).
Speaking at the launch, the Managing Director and Chief Executive Officer of Galaxy Backbone, Prof. Ibrahim Adeyanju, said the portal would eliminate the long-standing challenge of citizens having to navigate multiple government websites and offices to access public services.
He described the platform as the beginning of a unified digital gateway that enables citizens and businesses to discover, access and use government services from a single location.
According to Adeyanju, government services should be organised around the needs of citizens rather than institutional boundaries.
He noted that although many Ministries, Departments and Agencies (MDAs) had digitised their services individually, the overall experience remained fragmented.
“The Government Service Portal seeks to change that. By bringing government services together under one trusted digital gateway, we are simplifying access, improving visibility, promoting consistency and creating a more seamless experience for everyone who interacts with government,” he said.
Adeyanju said the initiative aligns with President Bola Tinubu’s Renewed Hope Agenda by enhancing public service delivery, deepening digital innovation and supporting economic growth through technology.
He added that the portal forms a key part of Nigeria’s Digital Public Infrastructure initiative, complementing existing national digital identity, payment and data exchange systems to create a more integrated digital government ecosystem.
According to him, the platform is being introduced through a soft launch to allow government agencies to onboard their services, strengthen system integration and gather user feedback ahead of a nationwide rollout.
“The success of this portal will not ultimately be measured by the sophistication of its technology. It will be measured by the ease with which a citizen can access a government service, the confidence businesses have when engaging with public institutions, the time saved, the transparency achieved and the trust built between government and the people it serves,” he said.
The Permanent Secretary of the Federal Ministry of Communications, Innovation and Digital Economy, Nadungu Gagare, represented by the Director of E-Government, Johnson Bareyei, described the portal as one of the flagship projects under Nigeria’s e-Government Master Plan 2.0.
He said the platform would provide a secure single sign-on system, allowing citizens to access multiple government services without repeatedly submitting the same information to different agencies.
“Today’s event is not simply about providing a digital platform. It’s about demonstrating what can be achieved when government agencies work together with a shared purpose, making public services easier, faster and more accessible for every Nigerian,” he said.
Gagare added that the portal supports the National Digital Economy Policy and Strategy, the Federal Civil Service Strategy and Implementation Plan, as well as Nigeria’s Digital Public Infrastructure framework.
He said the initiative would improve transparency, strengthen accountability, enhance the ease of doing business and make government services more responsive to citizens.
The Country Director of KOICA Nigeria, Eunsub Kim, represented by the agency’s Senior Deputy Country Director, Ki-Hyun Baik, described the launch as the culmination of years of cooperation between Nigeria and South Korea.
According to him, the portal is the flagship achievement of the “Building a Foundation Towards Digital Governance in Nigeria” project.
“For KOICA, today’s event is more than the launch of a digital platform. It is the culmination of years of partnership,” he said.
Kim said the portal would enable Nigerians to access government services more conveniently through a single point of entry, describing it as a true one-stop service.
He reaffirmed KOICA’s commitment to supporting the project beyond the pilot phase, noting that digital governance requires continuous improvement and collaboration among stakeholders.
Also speaking, the Director of International Cooperation at the Federal Ministry of Budget and Economic Planning, Dr. Sampson Ebimaro, described digital transformation as a strategic enabler of national development.
He urged stakeholders to embrace collaboration and continuous evaluation to ensure the project’s long-term success.
“We need to get feedback. We need to assess what we are doing so that when we get to the end, we won’t say we have left so many things behind,” he said.
The Executive Director of Digital Exploration and Technical Services at Galaxy Backbone, Olumbe Akinkugbe, disclosed that user acceptance testing for the portal was conducted across Nigeria’s six geopolitical zones and the Federal Capital Territory before the launch.
He said 184 participants took part in the pilot exercise, with more than 80 per cent describing the platform as user-friendly and easy to navigate.
According to him, 88 per cent of participants were able to locate government services on the portal, while 71 per cent rated its performance as fast or very fast.
He added that 91 per cent of respondents said they would use the portal again, while 99 per cent indicated they would recommend it to others.
Akinkugbe noted that feedback from the pilot phase had already led to improvements in user registration, image capture functionality and one-time password (OTP) delivery ahead of the portal’s wider rollout.
